Why are you using metal detectors?
We are constantly evaluating our security policies and procedures to ensure we are fostering a safe environment for our guests that is in line with security standards at larger venues across the country, and enhanced entry screenings are a part of those procedures.
What can I expect when I arrive for a show, tour, or private event?
All guests will be asked to remove certain metal items from their pockets before walking through a metal detector. As you walk through the detector, security officers will also check any bag you have brought with you for prohibited items. You can view a list of our prohibited items at the top of this page. If the metal detector alarms, you will be asked to check for items you may have forgotten to remove before you entered the metal detector. You will also be asked to go through a secondary screening.
What is your bag policy?
Oversized bags are not allowed unless medically necessary, such as diaper bags, diabetic supplies, etc. All bags are subject to search. Please plan to secure luggage, large backpacks, and other oversized items at your home, hotel, or in your vehicle.
Can I expect a big delay before I will be able to enter the venue?
We are working hard to ensure that our entrance screening procedures are fast and effective. While we do not believe these machines will cause a significant delay, we do encourage you to arrive early to your scheduled tour or performance to ensure you have plenty of time to arrive, go through screening, find your seats and enjoy the opening act or preshow entertainment.
Are metal detectors safe to walk through?
Yes, these types of machines are regarded as safe to walk through. The electromagnetic field these devices emit is weak and comparable to the field emitted by the Earth. However, if you are not comfortable with this screening at any point, you can request a hand wand screening.
Will this metal detector disrupt my pacemaker?
These machines comply with medical standards and as such, the risk of disruption is negligible. However, if you are not comfortable with this screening at any point, you can request a hand wand screening.
I have a metal implant. Will that set off the metal detector?
There may be times when you are asked to go through a secondary screening due to a medical implant.
Can I bring in a wheelchair or a stroller?
Of course! Guests who are unable to walk through the metal detector, including guests in wheelchairs or strollers, will be screened with our secondary screening methods.
Does my child need to be screened?
Everyone entering the venue must be screened. Infants and toddlers who are unable to walk through the machines on their own may be carried through by a parent or guardian.
I have a concealed carry permit. Can I bring my gun?
No, all firearms are strictly prohibited. Tennessee law allows property owners to prohibit any individual, including those with a concealed carry permit from Tennessee or from any other state, from bringing a firearm onto their property.
What happens if I accidentally bring a gun, knife, or another prohibited item with me?
You will be asked to return that item to a secure location off of venue property. You will also have the option to surrender that item to our security officers. Surrendered items will not be returned to guests. We are not responsible for ensuring the safekeeping of any prohibited item. A current list of prohibited items is available at the top of this page.